This Privacy Policy explains how Sahayk Private Limited (“Company”, “we”, “us”, “our”) collects, uses, stores, shares, and protects your personal information when you access and use our mobile application sahayakbusiness.
By using our Services, you agree to the practices described in this Privacy Policy and consent to the collection and use of information as outlined herein.
Company Name: Sahayk Private Limited
Registered Address: India
Privacy Contact / DPO: Data Protection Officer — Privacy Team
Email: sahayk@gmail.in
Phone: +91 98451 33548
This Privacy Policy applies only to information collected by us and does not apply to third-party websites, services, or platforms that may be linked with our Services.
Our Services are intended for users who are 18 years and above, unless permitted under applicable local laws. We do not knowingly collect personal data from children under 18 years of age.
We collect the following categories of information:
We collect the following data when you register, place an order, contact support, or interact with our Services:
Full Name
Phone Number
Email Address
Delivery Address
Billing Address
Order Information & Purchase History
Profile Photo (if uploaded)
GPS Location (only with your permission)
Communications with customer support
Feedback, reviews, contest entries
Account credentials (encrypted password)
We do not collect your contact list or address book.
IP Address
Device information
Browser type
App usage metrics (sessions, clicks, pages visited)
Firebase analytics data
Advertising IDs (Google/Android)
Location (if permitted)
Error logs
Cookies and similar tracking technologies
Payments are processed through Razorpay, Cashfree, Paytm, and COD. We do not store any sensitive payment card information on our servers. Payment details are securely processed via PCI-compliant gateways.
If you visit our office/warehouse, you may appear in CCTV recordings used for safety and security.
We collect information:
Directly from you (when you register or place orders)
Automatically (via cookies, analytics, GPS, device data)
Through third-party service providers (payment gateways, cloud hosting, analytics)
Through marketing and customer support tools
We use your information to:
Provide and operate the Services
Process orders and enable delivery
Assign deliveries to riders using location data
Improve app performance, features, and user experience
Personalize recommendations and offers
Provide customer support and resolve disputes
Send notifications (push, SMS, WhatsApp, email)
Prevent fraud and ensure platform security
Comply with legal requirements
Conduct analytics and reporting
Run promotions, contests, and surveys
Manage feedback and service quality
Marketing communications (SMS, WhatsApp, Push Notifications, Email) are sent unless you opt out.
We use:
Cookies
Firebase Analytics
Browser storage
Advertising identifiers
These tools help personalize content, improve speed, and show relevant offers. You may disable cookies in your browser/app settings, but some features may not work properly.
We share personal data only as needed with:
Payment processors (Razorpay, Cashfree, Paytm)
Cloud hosting partners
Analytics tools
Marketing agencies
Customer support tools
Delivery partners (riders)
All such partners are required to keep information confidential.
We may share data when required by:
Law
enforcement
Courts
Government agencies
Compliance regulations
If we undergo a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the successor entity. We never sell your personal information to third parties.
We retain data only as long as legally required. Default retention periods:
Order & transaction records: 7 years (tax compliance)
Account data: retained until you delete your account
Analytics logs: 12–24 months
Backups: Up to 2 years (isolated secure backups)
CCTV footage: 30–90 days
Depending on your jurisdiction, you may have the right to:
Access your personal data
Request correction or updates
Delete your account (via app delete button)
Withdraw consent
Opt out of marketing
File a complaint with local data authorities
For all requests, contact: sahayk@gmail.in
You can delete your account through the App Delete Button.
After deletion:
Your active data will be removed
Backups may retain your data temporarily
Some data may be retained for legal compliance
We use industry-standard safeguards including:
SSL/TLS encryption
Firewalled secure servers
Restricted access controls
Encrypted authentication
Cloud security protocols
Despite our best efforts, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.
Our app may display offers or links from third-party platforms. We are not responsible for their privacy practices. We recommend reading their privacy policies before sharing your information.
We do not transfer or store customer data outside India. All data is processed domestically.
We may update this Privacy Policy occasionally. Updated versions will be posted here with a revised “Last Updated” date. Continued use of the Services after updates constitutes acceptance of the new Policy.
For privacy concerns, data requests, or complaints, please contact:
Data Protection Officer — Privacy Team
Sahayk Private Limited
India
Email: sahayk@gmail.in
Phone: +91 9845133548